FAQS

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If you are a first time customer, please click “Become a Dealer” on the top right of the home page to register. Other than basic information such as address and contact information, we need your TAX ID (UPLOAD DOCUMENT) to approve your account as we are a wholesale website.

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Your minimum needs to be $500 before shipping.

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We strive to ship out all orders within 1-3 business days.

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We use UPS and FedEx. We default to UPS, but will use FedEx if requested.

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We accept all major credit cards and PayPal.

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Credit cards will be charged once the order is ready to ship out.

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Changes and cancellations must be done prior to the order being shipped out. Please email us as soon as possible.

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Please subscribe to our email newsletter, which will allow you to get the most updated product information as well as specials and promotions.

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If an item has been damaged, is defective, or you received a substitution that you did not authorize, please contact our customer service department within 3 days of invoice/receipt date for return authorization or fill in the detailed information in the RETURN FORM under Customer Service on our website. We will apply credit back towards your next order. No unauthorized returns.

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We strive to process your return within one business day. For return of more than one product, we will process the return once we receive the returned package from you.

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