Frequently Asked Questions
How do I set up an account with AMERICAN DARLING L.L.C.? What do I need to provide to get my account approved?
If you are a first time customer, please click “Become a Dealer” on the top right of the home page to register. Other than basic information such as address and contact information, we need your TAX ID (UPLOAD DOCUMENT) to approve your account as we are a wholesale website.
What is the minimum amount that I need to order?
Your minimum needs to be $250 before shipping.
How long will it take for me to receive my products once I place my order?
We strive to ship out all orders within 1-3 business days.
What shipping company do you use?
We use UPS and FedEx. We default to UPS, but will use FedEx if requested.
What payment methods do you accept?
We accept all major credit cards and PayPal.
When will my credit card be charged?
Credit cards will be charged once the order is ready to ship out.
Can I make changes to my order?
Changes and cancellations must be done prior to the order being shipped out. Please email us as soon as possible.
Do you have any specials or promotions that I can apply to my order?
Please subscribe to our email newsletter, which will allow you to get the most updated product information as well as specials and promotions.
What is your return policy?
If an item has been damaged, is defective, or you received a substitution that you did not authorize, please contact our customer service department within 3 days of invoice/receipt date for return authorization or fill in the detailed information in the RETURN FORM under Customer Service on our website. We will apply credit back towards your next order. No unauthorized returns.
How long does it take to process returns?
We strive to process your return within one business day. For return of more than one product, we will process the return once we receive the returned package from you.
