Prices: All prices are based on FOB Houston, TX and are subject to change without notice.
Payment Terms: We accept Paypal, CODs and all major credit cards including Visa, Mastercard, American Express and Discover.
Shipping: Once we process the order, you will receive a confirmation email. Orders will be shipped as complete as possible. We will use the shipping carrier as per customer’s instructions or ship by the best way available. While we try to maintain a high inventory on the most popular items, there are times when a particular style, color, or size is not in stock. If this is the case, we will try to contact you and tell you that the item is out of stock. We will ask if you would like to wait for the product to be restocked, replace it with a different item, or cancel that part of the order. We strive to ship the order on the same day you place the order, but if not, up to three business days. We do not require a signature upon delivery.
Claims: Retain all packing materials and the original carton for inspection. Report all damages to the carrier and to us within 7 days of delivery. All cancelled orders must be confirmed by fax or email.
Returns: If an item is damaged or defective, please contact our customer service department for return authorization within 7 days of invoice/receipt date or fill in the detailed information in the RETURN FORM under Customer Service on our website. We will replace the item with an identical/similar item of equal/lesser value or credit back towards the next order. No unauthorized returns will be accepted. If any purchase of a non-defective item is returned within 7 days of sale for any reason, the amount of the invoice will be applied as store credit. The customer is responsible for all shipping costs for return of non-defective items and a 15% restocking fee will be deducted from the credit added to the customers account.
Errors and Inaccuracies: Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. We have taken many measures to ensure that our photos are as accurate as possible in representing our items. This includes size, color, shape, etc. Please note that the color of the products you receive may not match exactly with what you may have seen on your viewing screen upon ordering. Each viewing screen, in most cases being a monitor, may show a slightly different color due to each manufacturer’s calibration settings. We cannot be held responsible for products that may slightly differ in color upon receipt. We sincerely apologize for any inconvenience this may cause.
If an item is out of stock, American Darling may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if American Darling, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value, for example, larger quantity, packaged with a trial sample, or with updated product packaging.
American Darling’s acknowledgement of an order means that your order request has been received, not that your order has been accepted/shipped nor that the price or availability of an item has been confirmed. American Darling makes a conscientious effort to describe and display its products and services accurately on the website. Despite these efforts, a small number of items on the website may be mispriced, described inaccurately, or unavailable and we may experience delays in updating information on the website and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. American Darling reserves the right to change or update information and to correct any errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconveniences this may cause. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.
Frequently Asked Questions
- How do I set up an account with AMERICAN DARLING L.L.C.? What do I need to provide to get my account approved?
If you are a first time customer, please click “Become a Dealer” on the top right of the home page to register. Other than basic information such as address and contact information, we need your TAX ID (UPLOAD DOCUMENT) to approve your account as we are a wholesale website.
- What is the minimum amount that I need to order?
Your minimum order for the first time is $500 before shipping. There is no minimum for additional orders.
- How long will it take for me to receive my products once I place my order?
We strive to ship out all orders within 1-3 business days.
- What shipping company do you use?
We use UPS and FedEx. We default to UPS, but will use FedEx if requested.
- What payment methods do you accept?
We accept all major credit cards and PayPal.
- When will my credit card be charged?
Credit cards will be charged once the order is ready to ship out.
- Can I make changes to my order?
Changes and cancellations must be done prior to the order being shipped out. Please email us as soon as possible.
- Do you have any specials or promotions that I can apply to my order?
Please subscribe to our email newsletter, which will allow you to get the most updated product information as well as specials and promotions.
- What is your return policy?
If an item has been damaged, is defective, or you received a substitution that you did not authorize, please contact our customer service department within 3 days of invoice/receipt date for return authorization or fill in the detailed information in the RETURN FORM under Customer Service on our website. We will apply credit back towards your next order. No unauthorized returns.
- How long does it take to process returns?
We strive to process your return within one business day. For return of more than one product, we will process the return once we receive the returned package from you.
- Where are your products made?
All of our products are made in India.